ACCOUNT MANAGER JOB DESCRIPTION 

POSITION DETAILS:

Role:                     Account Manager

Reporting to:                Brooke Hill

HQ address:                 Remote

Hours:                           8-10 hours/week

ABOUT US:

We’re the agency that creates content the right way. We have the best brand storytellers in Australia – a uniquely talented team of highly skilled copywriters with a breadth and depth of experience. 

Plus, we do it all remotely. Our writers and team members work from the comfort of their own homes, because that’s where the good, juicy creative stuff happens and because we believe that life comes before work.

WHO WE’RE LOOKING FOR:

Their skills:

·       Self-starter

·       Excellent organisation skills

·       Multi-tasker

·       Great with words

·       Detail-oriented

·       Gets sh!t done.

Their previous experience:

·       3 years minimum in marketing, creative or content-related role

·       Must have worked in an agency before

·       Client side experience preferred, but not essential

·       Demonstrated experience managing multiple projects at once

·       Demonstrated experience improving and implementing processes

Their personality:

·       Unflappable – cool, calm and contented

·       Empathetic – needs to be able to build great relationships with clients and copywriters 

·       Intuitive

RESPONSIBILITIES 

70% - Project managing content production

-       Accepting job bookings (responding to clients same day/within 24 hours)

-       Setting up projects (using Asana for project tracking)

-       Checking/Refining briefs (ensuring the briefs are in the best possible shape for our copywriters – and reading between the lines to identify gaps)

-       Briefing copywriters (being clear about deadlines – allowing time for editing - and budgets)

-       Scheduling interviews (liaising between client, interviewee and copywriter)

-       Fielding questions on client briefs (being the go-between – demonstrating initiative to find the answers)

-       Delivering drafts (always on time, and managing expectations well in advance in the rare case that deadlines need to be shifted)

-       Delivering final approved content (always on time, and managing expectations well in advance in the rare case that deadlines need to be shifted)

-       Raising invoice requests (following the bookkeeping process)

20% - New clients communications

-       Responding to new client enquiries (responding same day/within 24 hours)

-       Raising quote requests 

-       Referring new business (where relevant)

10% - Admin

-       Weekly team meeting

-       Job log updated daily (shared weekly)

-       Updating Asana

PACKAGE

$50/hour

Work from home

Flexible hours -  approx 8 hours/week, across 5 days/week

HIRING PROCESS 

Resume review > screening call > first interview (skype) > online profiling > second interview (skype) > reference check > offer

NEXT STEPS

How to apply: 

Email brooke@thecontentedcopywriter.com.au with your CV, and a cover letter that tells me why you’re a great match for this role